How to Handle Sensitive Information: Medical Transport Guide
When families call for an air ambulance, they're rarely calm. A discharge is moving fast, a patient may be unstable, an insurer wants documents, and someone is texting photos of records from a hospital hallway. In that moment, few consider 'What's our data handling protocol?' Instead, the question is 'What do you need right now, […]
Medical Documentation Standards: Safe Patient Transfers
A patient is accepted at a higher level of care. The aircraft is being scheduled. Family members are calling for updates. Then the transfer stalls because the medication list doesn't match the chart, the accepting physician isn't documented clearly, or the most recent note still doesn't explain why the patient needs air transport. That gap […]