• Call the Flight Coordinator for quote information.
• Receive quote via phone, fax, or E-Mail.
• Review quote with the patient.
• Confirm flight with Flight Coordinator.
• The Flight Coordinator will then notify the Medical Coordinator.

Lead Pilot

• Alert Captain and Co-Captain.
• Obtain updated weather briefing.
• Make ground ambulance arrangements.
• File a flight plan, customs arrangements, etc.

Flight Coordinator

• Confirm bed availability at the receiving facility.
• Make all customs arrangements.
• Complete all financial matters.
• Update sending facility of all arrangements made.

Medical Director

• Notify Medical Team of the upcoming transport.
• Receive medical report from the patient’s physician.
• Select the proper equipment and medical personnel.
• Discuss the flight with the patient & family if needed.

• Flight Team meets the patient at their bedside and obtains an updated medical report.
• The patient, Flight Team and family are transported to the airport.
• The patient, family and belongings board the aircraft.
• The Flight Team remains in contact with the Flight Coordinator throughout the flight and updates you as to the patient’s condition.
• An ambulance waits for our arrival and the Flight Team accompanies the patient to the receiving facility.
• The patient is admitted at the receiving facility.
• The Flight Coordinator notifies you as to how pleased the patient and family were with the flight.